Wednesday, November 7, 2012

Sure-Fire Ways to Hurt Your Business

1. Lie to Your Customers.
Companies that over-promise the benefits of their product or service can almost guarantee losing part of their market share! Customers will lose their trust in you and visit your competition. 

2. Ignore Customer Calls.
Pick up the phone by at least the third ring.  Be personable.  Show that you care.

3. Have Sporadic Hours.
Make sure your hours of operation are convenient for YOUR customer.  Consider using a website to attract more business.

4. Don’t Listen to Your Customers.
Don't daydream or think about anything else.  Your customer pays your bills.  Focus on them!  Discover their wants, needs, and desires. Listen, really listen.

5. Ignore Your Customer.
Online or off, be attentive to your customers and their needs.  Be aware if they are in your store or online.  Address their concerns.

6. Look at Your Customer as A Thief.
Keep you and your business safe and secure, but don't think every customer is in your business to rip you off.  Fire rude or uncaring employees immediately.  Remember the Golden Rule. Treat your customer as you'd wish to be treated...with respect. 

7. Don't Keep in Touch with Customers.
Make sure you have information--whenever possible--on your customers. Get their information so you can send them informative newsletters with upcoming sales. Send them e-mails on upcoming events.

8. Argue or Be Rude to Your Customer.
Customers buy from people and websites they like.  Be personable.  Show You care!

9. Be complacent:  Do the same things you've done in the past.
Invest in marketing strategies and ideas to increase your customer base.  Research. Be active in your community.  Be indespensible.

10. Don't Promote.
Boost your company profile by any positive means necessary.  Become the company people recognize as the authority in your field.

CLICK HERE for an effective way to attract more business.

Internalize These Great Quotes on Success!

In order to succeed, your desire for success should be greater than your fear of failure. 
Bill Cosby 

Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it. 
Bruce Lee 

Success is not final, failure is not fatal: it is the courage to continue that counts. 
Winston Churchill 

Take up one idea. Make that one idea your life - think of it, dream of it, live on that idea. Let the brain, muscles, nerves, every part of your body, be full of that idea, and just leave every other idea alone. This is the way to success. 
Swami Vivekananda 

Develop success from failures. Discouragement and failure are two of the surest stepping stones to success. 
Dale Carnegie 

The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will. 
Vince Lombardi 

Formal education will make you a living; self-education will make you a fortune. 
Jim Rohn 

Belief in oneself is one of the most important bricks in building any successful venture. 
Lydia M. Child 

Failure is the key to success; each mistake teaches us something. 
Morihei Ueshiba 

Most people give up just when they're about to achieve success. They quit on the one yard line. They give up at the last minute of the game one foot from a winning touchdown. 
Ross Perot   

As a bonus, I'll close with my favorite success quote of all time:

Action is the foundational key to all success. 
Pablo Picasso 

Faith. Focus. Follow-Through. Success!

Click HERE for an effective tool designed to help you succeed!

All the best!